I started my current position in January 2022 and at the time was told that transactions on our AMEX cards were not updating to our Quickbooks account. After calling to figure out a fix I was told that this was a global issue within Quickbooks and it would hopefully be fixed with the next update. Now it is October and I have received a "Product Notification" message from Quickbooks every month or so telling me that it has not been resolved which is correct- I am still having to upload all of my AMEX transaction manually, which is a pain and leaves more room for error in our accounting.
A couple of weeks ago, we received a new error on our Chase cards saying that they were not properly connected to our account. After calling again and troubleshooting with the customer service rep, I was told that this was not an isolated issue and had to do with how the bank was connecting to Quickbooks. Now I have received yet another Product Notification email telling me that the Chase issue has not been resolved and I am feeling like this is going to be my fate forever.
Has anyone else been having these issues? Is there a way to fix it through the credit card accounts themselves? I have gotten to the point where I don't feel like the AMEX problem is ever going to be fixed and now the Chase is doing the same thing.
