I can see the urgency in fixing the Santander bank issue, @RLG2478 and @Superior2013.
Our banking team are working hand in hand to resolve this as soon as possible. I know it's been a while, but I assure you, we are doing our best to get you back on track in no time.
In the meantime, you can manually upload your bank transactions into your QuickBooks Online (QBO) account. But once your bank issue gets solved, you'll have to exclude the duplicates when downloaded.
For future reference about the best practices when reconciling your account, see this article for more details: Learn the reconcile workflow in QuickBooks.
We appreciate your patience and understanding while we look into this further. If you have any concerns, feel free to reach back out. Have a great day.
