InTexas
Level 3

Banking

@MirriamMThank you for your reply.  But in all honesty, your response is all hat and no cattle (look it up).

 

It is clear my post was not thoroughly read and not understood.  I have updated Quickbooks ad nauseam, including upgrading to v23.0 five days ago with more updates made, resetting updates and made again, and again...ad nauseam.  Next, reading my post you will see that I have completed all your suggested steps and recommendations (via links) numerous times, and if you read my post, I have done many more steps than you suggest.

 

Your response also assumes I am an amateur given your directions to "setup bank feeds", "match transactions" and "reconciling your account".  Look it up, we have had various QB licenses for 10 years, most recently Enterprise since 2017, using bank feeds since 2019.  Oh, we reconcile over 15 accounts a month.  Yes, I know how to do reconciliations.

 

Your response also assumes following your suggestions will solve all these bank feed problems.  Frankly, your help is no help at all.  It just reinforces the experiences I've had over the last 4 weeks that QuickBooks does not properly train their staff.  They only read from QB support posts, many I have already researched and read.  Plus using my time for beta testing is not caring for me as a customer.

 

Sorry if this post is a problem, but I'm calling it as I have experienced it. Plus, you really do not know what I have been through.  All of your suggested steps and more, have been completed numerous times with experienced QB support folks (again, read my original post).

 

BTW, our bank feeds are still not working as before the change to  Express Web Connect.