Nothappyuser
Level 1

Banking

It has been over 2 years since this original post and I just called to check on the resolution to the "Partially-Recognized" issue and it still does not have a fix.  This feature is costing our company so much time to the point where I have had to dedicate staff to this full time.  This feature partially-matches to transactions that are not even the correct amounts, or dates or payors - there is not rhyme or reason as to the matches.  There is no option in "Batch Actions" for "Not a Match", so we have to go into each item - line by line and view each item.  Then we must "add more details" to "add to register" without matching it.  We have an average of 200 items a day that we have to manually touch in the Partially-Matched section, there needs to be a way to turn off this feature or make a batch option to unmatch.  We have been dealing with this issue long enough and there needs to be a patch and this needs to be escalated up the chain.  There is a problem with your software.  Love QB , but we have dealt with this long enough.