@AbegailS_,
Thank You. I connected with Jessa Marie and Alvin on webchat.
After all these years, I did not know there was a direct way to connect with support. I thought the forums were the only way where tech support was provided because one time when I went to Help it directed me to the forums and not the Chat or Phone links.
So Chase it seems that Chase has moved away from the awesome Direct Connect and only allows Express Web Connect and Web Connect via QBO import.
With Express Web Connect Quickbooks communicates directly with your bank on your behalf. You don't have to sign in to your bank's website and manually download transactions - Quickbooks does this for you. With Direct Connect the original way Quickbooks can even talk back (for bill pay, money transfers, etc.). With Web Conenct you have to log onto the Banks Website and Download the QBO file.
The Quicken website explains it. Quicken as people may or may not know was Legacy Product originally made by Intuit and of which Quickbooks came about. Quicken was spun off to its own company.
https://www.quicken.com/support/how-quicken-connects-your-bank
