Hi t here, klgood1.
Let me make it up to you by ensuring you'll be able to see the bank in the participation institution list in QuickBooks Desktop.
Since you're still getting the same error messages after following the steps shared by my colleague above, I highly suggest contacting our Phone Support team. They're able to pull up your account using their screen-sharing (remote access) tool and investigate why you're unable to connect your bank to QuickBooks Desktop (QBDT). They can also perform other troubleshooting steps to fix this for you.
Here's how to reach them:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.
I've got a link here that provides you with articles about managing your bank transactions: Find help with bank feeds and reconciling accounts.
Please let me know if you have any other issues or concerns by leaving a comment in this thread about connecting your bank to QBDT. I want to make sure everything is taken care of for you. Have a great rest of the day!
