Hello, I am having the same issue. Cannot de-activate AMEX downloads because QB keeps asking me to complete the last download. Spent 30 minutes with a rep who finally agreed to help me for $74.99 one time charge after trying to force me to update to Online Version, buy and annual plan for $200+/-.
I agreed and granted permission for her to see my screen. We got as far as resetting the installation of the last update and re-updating. This didn't help.
She needed me to open an Internet Explorer browser. I run Windows 11 which will not allow me to run IE.
At that point, we got cut off.
This is an Intuit problem that needs to be fixed in a new software update.
