Thank you for informing us about the bank feeds issue with American Express (OL-208), MH10001.
You are correct. Our engineers are already working diligently on the online banking error so users can get back to business as soon as possible. Let me also share the causes of the issue:
- There’s a problem with your bank.
- There’s a problem with your Internet connection.
- There’s a problem with one or more bank accounts in your company file.
- The file from your bank isn’t compatible with QuickBooks.
- You’re using an outdated version of Internet Explorer and an unsupported version of QuickBooks.
@jtshetler, I know how important it is for your business to seamlessly utilize the bank feed function. This lets you get the latest entries and reconcile your accounts in no time.
While we’re unable to provide an alternative solution, I recommend you contact our Technical Support Team. One of our specialists will help you sign up to the list of affected users. You’ll receive email updates once there’s progress on the investigation.
For more in-depth information about the error, including the troubleshooting steps, see this article: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.
Furthermore, our online resources contain articles that will guide you on how to handle any banking-related activity, such as making deposits or reconciling an account, to name a few.
Reach out to me again if you have other bank feed concerns or additional questions about QuickBooks. I’ll get back to assist further. Have a good one.
