Thank you for getting back to us, @JDMcM. It's my priority to get this bank issue sorted out and help get you back on track.
I've checked and verified that we have reported issues with other users being unable to update their AMEX account in QuickBooks Desktop. We've already submitted a ticket about this and our engineers are all hands on deck working together for an immediate fix to sort everything out.
While they do, I would advise you to get in touch with our Customer Support Team. This way our engineers can add your account information to the list of affected users and attach your case to the ongoing investigation. Any progress will be communicated via email.
To ensure we address your concern on time, check out our support hours. Here's how to get in touch or chat with us:
- In your company file, select the Help menu.
- Then, click QuickBooks Desktop Help.
- Next, select Contact Us.
- From there, enter a brief description of your issue.
- Select Let's talk and then choose a way to connect.
I'm adding an article with detailed information on how to fix problems with online banking. Links to individual bank errors are provided, along with guidance on how to rectify each one: Fix OL and OLSU Bank Feed errors in QuickBooks Desktop.
Keep me posted if you have more concerns with your bank accounts. The Community is always here to assist you. Stay safe!
