Thank you for checking the paycheck details and the employee profile, @jswift2147.
Let me chime in and share some insights and troubleshooting steps about missing paper checks in QuickBooks Online Payroll.
Since the paycheck is in the employee profile and the account is correct, this should show in the bank registry and the Advanced search. It could be that you're experiencing a browser-related issue. Sometimes, the browser is full of frequently accessed page resources, thus causing websites like QuickBooks Online (QBO) to act weirdly. Try logging into your QBO account using a private browser.
You can use the shortcut keys below:
- Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
- Ctrl + Shift + P (Microsoft Edge)
Once logged in, recheck the bank registry to verify if you can see the paycheck. If you can see it, return to your regular browser, and press the CTRL+ Shift and Delete keys on the keyboard to clear the cache.
If the issue persists, I'd recommend contacting our Payroll specialist. Our agent can securely review your account and investigate this matter further. If needed, they can escalate the issue and open an investigation.
To reach them, please follow the steps outlined by Candice C. Make sure to contact them within business hours to ensure a swift response.
You can browse these links that I've attached for more details about creating and printing paper checks:
Know that I'm here whenever you need help printing checks in QBO. I'll do my best to help you. So take care and stay safe.
