I can see that you did everything you could, @arwilk. I want to ensure this will be taken care of.
Thanks for providing details about the steps you've already performed. Since you still experience the same issue, I highly recommend reaching out to our Technical Support team. This way, they can further investigate the root cause of the problem. Once connected, you can also request a screen-sharing session so they can check your setup. Here's how:
- In your company file, select the Help menu.
- Then, click QuickBooks Desktop Help.
- Next, select Contact Us.
- From there, enter a brief description of your issue.
- Select Let's talk and then choose a way to connect.
To ensure you'll be assisted immediately, please visit our support hours page.
Additionally, here's a helpful resource that you can access at any time whenever you need guidance in performing your QuickBooks tasks: QuickBooks Help page.
Let me know how the interaction with the support goes. I'd appreciate any updates you can add about this. If you have additional questions about managing your account, feel free to post a comment below. I'm always around and ready to lend a hand. Have a good day and keep safe.
