Hi, B_step.
Allow me to chime in and share some information about how the built-in browser works in QuickBooks Desktop.
As of June 10, 2022, all supported versions of QuickBooks Desktop will now be using a new built-in browser that replaces Internet Explorer 11. It’s reliable and will include critical security updates.
If the feature isn't added to your QuickBooks, I'd recommend updating the program. Here's how:
- Go to the Help menu and then tap Update QuickBooks Desktop.
- Click the Update Now tab.
- Check all of the updates from the list.
- Proceed with the Get Update button, then wait for the download to finish.
- Follow the prompts to complete the update process.
Please note that updates will be provided if and when they become available. For more details, please see this article: New Custom Internal Browser.
However, if it's still not working, I recommend reaching out to our support team so they can look into this and investigate further. This way, they can also double-check if some users are also experiencing the same thing. Here's how to reach them:
- Open QuickBooks.
- Go to Help, then choose QuickBooks Desktop Help.
- Click Contact Us.
- Give a brief description of your issue, then select Let's talk, and then choose a way to connect.
Additionally, I've added an article that'll guide you in managing your bank transactions in QuickBooks Desktop. This helps you in keeping them in the correct accounts: Add and Match Bank Feed Data.
Please let me know if you need clarification about this or if there's anything else I can do for you. I'll be waiting for your response.
