Hello @eprinted,
I would feel the same if this issue about the deposit occurs in the time of need. It's very inconvenient and affects the productivity of your business.
The deposit on hold usually means we need to review the payment. It happens when the system recognizes a large amount and needs to verify the funds on your account.
We periodically check payments to make sure everything is alright. It'll benefit everyone involved in the payment process. Since your concern involves your account, It would be best to contact our QuickBooks Payments Team.
They can securely pull up your account and check the details of the deposit that's on hold. Here's how:
- Visit our Contact Payments or Point of Sale Support article.
- Click QuickBooks Payments.
- Select Chat with us.
There are times that customer payments you accept from customers get on hold. For more information about why this is happening or how QuickBooks reviews transactions, check out this link: Why are my funds on hold?.
Feel free to drop a comment if you have additional questions or concerns about the deposit. The Community and I will be sure to lend a hand.
