Hi there, @Beth RP.
Thanks for taking the time to follow up with us and letting us know that you've tried the manual updates since yesterday afternoon.
Since the manual updates aren't working for you, I recommend contacting our Customer Support Team, as my colleague mentioned above. This way, one of our agents can utilize their tools to review your account in a secure environment and investigate this matter further. You can use the link I've included below to connect with an agent directly.
Please let me know if you have any questions or concerns. Take care!
