Hi there, @edie-delorme.
I understand that updating your account in QuickBooks Online is taking too long. I'm here to help you address this issue.
As of the moment, we don’t have an open investigation yet concerning your issue. However, I suggest you perform basic troubleshooting to help the browser work impeccably.
Try following the steps below:
- Restart your browser.
- Clear your browser's cache.
-
Use private browser like Microsoft Edge, Chrome, or Fire Fox. Refer to these shortcut keys to open a private browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Once everything is well, I added this article for you to run your business efficiently: Getting Started in QuickBooks Online.
In case you need it, I include this article for your guide on how to upload banking transactions manually in QuickBooks.
I'll be here if you want further assistance on your account. Fill in your response below. Have a pleasant day ahead.
