Fifth Gear Automotive
Level 1

Capital One - Credit Cards Connection Issues

I am on QuickBooks Desktop Premier 2020, and I am attempting to download transactions through bank feeds. My Capital One - Credit Cards account has been working for months, and now I several issues out of nowhere. 

Error One: I attempt normal download and I get a popup service notice "You're no longer connected to Capital One - Credit Cards. Setup your connection again to continue using bank feeds." 

Error Two: I attempt to disable the bank feed for this account to reconnect it. I then get a popup error "Your attempt to de-activate account failed. Try again after some time. If this error persist, contact your administrator."

Error Three: I attempt to create a new connection to Capital One. I get all of the way through setting up a new bank feed and I popup error "Sorry, we've run into a problem. QuickBooks is having trouble connecting to Capital One-Credit Cards.

Your Options:

-Try again later: This is a temporary issue and will be resolved in a day or two. Try to setup your Capital One - Credit Cards then.

- 88888 :All accounts associated with this customer ID have been synced with QuickBooks' bank feeds. If otherwise, contact your financial institution."

 

This has persisted for about a week now, and I have called both Capital One and QB support with no luck. No one knows what is going on.

 

I have updated both Windows and QB, I have done a "Rebuild Data" on the company file, I have attempted to manually import transactions, all to no avail. 

 

This is also persistent across three different company files.