I hear your sentiments.
I'd also feel the same when something isn't working, and please know that this isn’t the impression that we’d like you to have. I’ll chime in on this thread and lend a hand to sort out this issue with the error message you’ve encountered when setting up your Bank of America.
Usually, error OL-393 can be caused by a variety of communication issues between QuickBooks and your bank or could also be a company file issue. I’ve got here some troubleshooting steps that can help you fix this, but ensure you create a backup of your company file before proceeding with the process.
First, create a test company file to help you determine if the error is caused by a bank connection or in QuickBooks. I’ll guide you on how:
- Go to the File menu, then select New Company.
- Select Express Start or Start Setup.
- From the Setup window, enter all the required info.
- Click on Create Company and then choose Start Working.
If the error persists, it means that there’s an issue with the connection from your bank. However, if you didn’t get the error, this means that the problem isn’t with your bank and you should continue doing Steps 2-4 in this guide here: Get help with error OL 301 or 393.
Furthermore, I suggest reaching out to the Bank of America support team. There's a great possibility that there's system maintenance. Thus, you're unable to set up your bank feeds.
Once settled, check out these articles that may come in handy for categorizing and reconciling your bank transactions seamlessly:
If you have any further questions or concerns about your bank feeds in QBO, please know that you can always tag my name. I'm here to help you in any way I can. Have a great day, and stay safe.
