I know this hasn't been easy for you, @JAK-TSD. I have some information with regards to the rebuilding process in QuickBooks Desktop.
When backing up company files, QuickBooks uses the built-in disk utility on a Mac to produce a DMG (image) file. This issue usually occurs when the backup location is no longer accessible. Please be reassured that we'll do our best to resolve it.
Since you’re done verifying and rebuilding your company file, I’ll share further troubleshooting steps to help fix this issue. Let’s start with safe rebooting by following the steps below:
- Reboot your computer.
- Hold the Shift key down until your desktop appears.
- Launch QuickBooks and conduct the same action you were attempting to before the Crash Catcher showed up.
Next, let’s add a new MAC OS user:
- Open System Preferences.
- Choose the Users & Groups icon.
- Select the + button to add a new user with Administrator rights.
- Log in with this new user.
- Open QuickBooks, then try to reproduce the issue.
You’ll want to read about restoring your backup company file for QuickBooks Desktop for Mac. This contains the detailed steps to walk you through the process.
If the issue persists, I suggest contacting our QuickBooks Desktop Support. They can help investigate why you're still getting the same issue and are unable to back up your company file.
Let me know if you were able to get through. If you have any more questions about the process or navigating within the program, please don't hesitate to let me know. I will be around to help you.
