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The Bounced Check grayed out button is a behavior often caused by damaged data. Since you have done the verifying and rebuilding steps on your QuickBooks Desktop for Mac, we can proceed to the next troubleshooting which is to repair your company file. To do this, let's use QuickBooks File Doctor.
The first step is to close and then reopen QuickBooks. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
Once done, follow the steps below:
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
- From the tool hub, select Company File Issues.
- Select Quick Fix my File. Select OK when it completes and launch your QuickBooks.
- From the tool hub, select Company File Issues.
- Select Run QuickBooks File Doctor. It can take up to one minute for the file doctor to open. Note: If the QuickBooks File Doctor doesn't open, search for QuickBooks Desktop File Doc and open it manually.
- In QuickBooks File Doctor, select your company file from the drop-down menu. If you don’t see your file, select Browse and search to find your file.
- Select Check your file (middle option only) and then Continue.
- Enter your QuickBooks admin password and then select Next.
If you see an issue, please proceed to Step 4 of this article: Fix company file and network issues with QuickBooks File Doctor.
You can also check out this article for the detailed steps on running the Verify and Rebuild tool in QuickBooks Desktop for Mac: Fix data damage on your QuickBooks Desktop company file.
If the issue persists, I recommend contacting our QuickBooks Mac Support if you need further guidance with the process. Our representatives can request a viewing session to guide you and make sure your data is secured.
To contact our support, click this link to initiate a live session: QuickBooks Desktop for Mac chat
Here's a complete guide to know more about the feature and functions of QuickBooks Desktop for Mac: What's new in QuickBooks Mac Plus 2022
I'll be right here if you need anything about QuickBooks. Wish you all the best.
