Thanks for getting back to us, @Rolar.
I'll share some information about matching receipts. Let's run some basic troubleshooting steps to fix this.
Open QuickBooks Online (QBO) account using an incognito mode or private browsing. This is to determine if it's cache-related or not. The webpage is preventing the program from selecting or matching the receipts. Let me guide you how.
- Chrome: Ctrl + Shift + N.
- Mozilla Firefox: Ctrl + Shift + P.
- Microsoft Edge: Ctrl + Shift + N.
- Safari: Command + Shift + N.
After that, go back to the Receipts tab and try matching or selecting your receipt again. If it's working fine, you'll want to go back to your regular browser and clear the cache. Performing this process will help optimize the QBO performance. If you continue to get the same result, use a supported browser and match the receipts from there.
On the other hand, you can also contact our Customer Care Support, so we can create a ticket for you and assist you further. Use this link to reach out: QuickBooks Online Support.
I'm also adding this link in case you need help with reconciling your account. It has detailed steps to guide you along: Sales and Customers.
Please let me know if you have follow-up questions or concerns with receipts. I'll be around for you. Take care and have a great day ahead.
