Banking

Hi, @William Lavasque.

I'm here to help make sure you can set up your bank for Direct Connect in QuickBooks Desktop (QBDT).

Since it's showing on your bank's website that Direct Connect is available, you should be able to set it up in QBDT. Let's perform some troubleshooting steps to isolate this.

To start, let's run QuickBooks built-in diagnostic and repair tools called rebuild and verify data utilities. These tools will repair and notify you of any possible data damage within the file.

Before we proceed, make sure that your QBDT is updated to its latest release version. Refer to this article for further guidance: Update QuickBooks Desktop to the latest release.

Once done, here's how to run the rebuild and verify data utilities:

1. Go to File, then select Utilities and Rebuild Data.
2. Choose OK. Follow the prompts to save a backup.
3. Click OK once completed.
4. Now, go back to File, then Utilities, and select Verify Data this time.

If QB detected no problem with your data, hit OK. However, if it finds an issue, you will be prompted to Rebuild Now or View Errors. Choose Close, then perform the steps below.

Here's how:

1. Locate and check the QBWin.log or QuickBooks.log files.
2. Scroll to the bottom for the most recent Verify information.
3. Find the line that contains the LVL_ERROR, then check Top data damage errors in QuickBooks Desktop.

For additional information about the process, consider checking out this article: Fix data damage on your QuickBooks Desktop company file.

I'm also adding this article that tackles setting up bank account and connect it to Bank Feeds in QBDT: Set up bank accounts for Bank Feeds in QuickBooks Desktop.

For more tips and other resources, I recommend visiting our website for future reference: Self-help articles.

Please leave a comment if you have follow-up questions about this or anything else QuickBooks. I'll be more than willing to help. Keep safe.