ShiellaGraceA
QuickBooks Team

Banking

This isn't the kind of experience we want to leave you with, @HyValley_Seeds.

 

Let's get this sorted out. Since you've already tried the basic troubleshooting steps, I recommend contacting our Customer Care Support so we can create a ticket for you and assist you further.

 

Please follow the steps provided by my peer @Charies_M on how to reach out.

 

By calling our Customer Care Support, you're able to add your account to the list of affected users. From there, you'll be notified via email whenever a resolution is available.

 

Additionally, here's our help page in case you need some resources with bank-related tasks. It contains topics with articles to guide you along: Find help with your bank accounts.

 

Feel free to reply to this thread if you have follow-up questions or concerns with bank connections. I'm more than happy to answer them for you. Take care and have a good one.