It isn't the kind of experience I'd like you to have, @Reyna236. I'll make sure to route you to the support who can help you check the status of your account.
First of all, I appreciate you contacting our support team to confirm the reason for your account closure. As much as I'd like to help, we can't access your account here in the Community space due to account security concerns.
However, I strongly advise you to Contact Payments Support again. I know you called, but since this is a public forum, they can look up your account and check it in a secure area.
In addition, since your Merchant account is closed. You may need to sign up for a new one if you want to accept credit card, debit, and ACH bank transfer payments again. Please refer to this guide: Sign up for QuickBooks Payments.
That should point you in the right direction. Please let me know how it goes after reaching our support. I'm only a few clicks away if you have any follow-up questions or concerns. Take care!
