I had three rather long chat sessions concerning the inability of QBO to find my account at Wells Fargo.
The message is:
We can’t find this account at your bank
Let’s make sure the right accounts are connected to QuickBooks. This may take a few minutes. (324)
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I also chatted with the Wells Fargo QuickBooks team. They confirmed there are no issues at the Bank that should affect QBO's access. However, the agent was ambiguous about whether WFB supported QBO's sync of Business Lines of Credit. Checking and Credit Cards, yes. LOC's not positive. I thought that was weird. Also, the LOC had sync'd successfully when I transitioned from Desk Top to QBO in November 2021. As noted elsewhere in this discussion, sync stopped in December.
QBO agent told me that this issue had been escalated to engineering for investigation and my email had been added to the issue. So, I can expect an email with a status update. I will be pleasantly surprised if that ever happens. I didn't receive any email from the engineering side saying the issue was being worked.
One frustrating detail is that when thrashing around to regain sync, I disconnected the account and reconnected it. However, it still will not update, so the Bank's balance now reflects Zero. And, I suspect that all the reconciliations completed for 2021 are inoperative.
