Thank you for sharing your experience with me in this thread, @disgusted1. I appreciate your patience with the time spent with our phone support team.
This is something that we don't take lightly. I'll make sure to share your feedback with our team to make sure this won't happen again in the future.
Based on what you've shared with me, here’s how I analyzed the problem. Possibly, these attachments were accidentally detached or removed.
Let's locate the folder where you have previously saved the file to re-link the attached documents. Usually, attached files are located in the Attach folder which is in the same location as your company file.
Here's how:
- Open the location where your company file is stored and open the Attach folder.
- Open the folder with the OLD company file name, then copy and paste the contents of the Inbox folder into the Inbox sub-folder of the folder with the new company file name.
- Copy and paste the contents of the Txn folder into the Txn sub-folder of the folder with the new company name.
Once done, re-attach the files or documents manually. Here's how:
- Open the transaction.
- Click the Attach File button.
- Click Computer, then select the attachment.
- Click Done, then Save & Close.
You'll want to check out this article for more details: FAQs and Common Issues For QuickBooks Document Center.
Let me know if you have any follow-up questions. I'll be around to guide you some more. Thanks again for trusting us with your business.
