I have recently upgraded to QB desktop- multi user 2022 from 2019.
After the upgrad, i lost all my attachments. I called quickbooks and after 4.5 hours on the phone with support they could not resolve my issue. They elevated me to the next level support. I then spent another 1.5 hours with that support agent who said they would have to call me back in the morning. I asked for a case # in the event that no one called me back. I did receive a case number.
Well of course no one called me back, that was three days ago. I call QB again today - i was on hold for 1.5 hours while the support agent tried to get permission for me to be forwarded to level 2 support. She said her supervisor denied the request after reviewing the case. They said i did not speak to a level 2 support agent.
i asked how that was possible when the agent gave me a case# - they said there were no notes in the case.
I am absolutely astonished at this service. I have been a QB pro adivisor for 20 + years and i have never had this horrible service. I now have to call back again tomorrow and try to get to a second level suppor agent or go through another four hours of trying to resolve the issue for my client
i would appreciate any help or guidance as how to "move past" the first level of support when reaching the support agent. I don;t know how i can continue to encourage my 15 clients to upgrad their quickbooks or use quick books on line
