Hello there, @CamarilloJA.
I appreciate the details and the steps you've taken. I can help you resolve the download error message you're getting.
The workaround provided by Matt is great. However, since it didn't do the trick in the end, I advise calling our phone support team once more. Community is a public forum, and the security of your account is my top priority. Phone support has access and tools, such as screen sharing, to help you further.
If you have a case number, that would help streamline the process. Your case number has the previous agent's notes according to what happened to your issue. This way, you won't be repeating yourself.
- Go to https://help.quickbooks.intuit.com/en_US/contactus.
- Select QuickBooks Desktop.
- Choose your QuickBooks for Windows version.
- Select the issue/topic.
- Click the Get Phone Number button to see the support number.
Before you go, I want you to know that your voice matters and I'm submitting feedback on your behalf. Feedback is sent to the Management Team to determine what we need to implement moving forward to provide the best QuickBooks experience and ensure this doesn't happen again.
Let me know how it goes or if there's anything else I can for you. Just add a comment below or mention my name. Thank you for understanding.
