Banking
I can see how stressful it is if the system keeps retracting the account, davisauto.
We can isolate what causes this issue by running some troubleshooting steps.
To start with, let's verify if the system encounters data integrity issues. Let me guide you with these steps:
- Click the File menu.
- Under Utilities, select Verify Data.
If the system prompts you with specific errors, you can look for the steps to resolve them on our QuickBooks Desktop support site. If you see Your data has lost integrity message, the system has encountered data damage in the file. That said, you'll have to rebuild the program.
You can do that by clicking the File menu and selecting Utilities. Then, Verify Data.
If the system is still unable to recognize your account, I'd recommend reaching out to our Phone Support team since you've been experiencing this issue for the third time. You can contact them by clicking the Help menu. Let me guide you with these steps:
- From the Help menu, select QuickBooks Desktop Help.
- Click Contact Us.
- In the What can we help you with? field, you may enter The system is unable to recognize my bank account.
- Hit Continue.
- Continue with the on-screen instructions.
In addition to this, can you tell me the name of your bank? So, I can check on my end for any known investigation about this one.
When everything's good and you're able to review your transactions, you can assign them to their correct account: Categorize transactions.
I'm just a post-away whenever you need help in categorizing the items. I want to ensure that this gets resolved.
