Banking

I'll help you fix this, scottca001

Since there is no transaction to be restored, you can enter an adjusting journal entry. This will force your accounts to balance so you can continue reconciling your accounts. Take note that you may need to consult your accountant before doing this to ensure that everything is recorded accurately. Here's how to create a journal entry:

1. Click the + New button, then choose Journal entry.
2. On the first line, select an account from the Account field. 
3. On the next line, select the other account you're moving money to or from.
4. Make sure you have the same amount in the Credit column on one line and the Debit column on the other.
5. Enter information in the memo section so you know why you made the journal entry.
6. Click Save and close.

I've also included some resources that will help you resolve common reconciliation issues in QuickBooks Online:

• Fix issues the first time you reconcile an account
• Fix issues for accounts you've reconciled in the past 
• Fix issues at the end of reconciliation

Just click the Reply button below if you need more help in dealing with your other tasks. Have a good one.