Banking

MichelleBh · ‎March 31, 2022

I want to stop this from happening to you as quickly as possible, @Dcouch94. This is not the experience I want you to encounter in your QuickBooks Online account.

I'm determined to improve your perception of our support and the program. I'd like to work with you and resolve the matching checks issue. This way, you categorize your transactions seamlessly.

Thanks for checking the checks information. You should be able to match your checks transactions since the amount, date, and check number are correct. It sounds like your server was interrupted or corrupted. Sometimes, too much cache build-up in your regular browser can cause unexpected behavior in the product.

With this, I'd recommend logging your account through incognito. This way, we can check if it's a browser-related issue. Refer to the keyboard shortcuts below:

Ctrl + Shift + N (Google Chrome)
Ctrl + Shift + P (Firefox)
Control + Option + P (Safari)
Ctrl + Shift + P (Microsoft Edge)

Once logged in, match the check again to verify if it's already performing well. If it's solved, return to your regular browser and press the CTRL+ Shift and Delete keys on the keyboard to clear the cache.

If the issue persists, I'd suggest contacting our Customer Care Team again. I know you've called before, but only our live support can examine your bank data in a safe place. Also, they can send a ticket to our product engineers to further investigate the issue.

Here's how:

Go to the Help menu, then click Contact Us.
Type your concern in the box and tap Let's talk.
Choose either Get a call or Start a chat.
Complete the required data and submit the request.

Make sure to contact them within business hours to ensure a swift response.

Once everything is in place, don't forget to reconcile your account regularly.

Furthermore, visit these articles below on how to fix banking issues for your future reference:

Remember that you can always ask me about any topics or other processes within QuickBooks. Feel free to leave a message, and I'm happy to help. Be safe, Dcouch94.