Hi, Laura. Let's isolate the issue you had with your bank transactions not updating to QuickBooks Online (QBO).
To get started, may I know the name of your bank account? This way, I can gather enough details and check for possible investigations on our end.
Usually, updating the bank manually by clicking on the Update button should fix the issue. If not, you may sign in to your bank's website to check for notifications that need attention or review any ongoing maintenance. If you're getting the same result, you can follow the next solutions provided in this link to isolate the issue: What to do if you get a bank error or can't download transactions in QuickBooks Online.
For the time being, you may utilize the web connect feature by bringing your bank entries to QBO manually.
- Get the transactions from your bank.
- Review the file format and size.
- Upload the transactions to QuickBooks.
Once done, you're now ready to match and categorize your transactions. In case you find duplicate records, you can always exclude them from the For Review section.
If you have other banking questions, let me know by adding a comment below. I'm more than happy to help. Have a good one!
