Hi there Holly1,
Thanks for reaching out here in the Community for support. I'm glad to lend a hand with matching checks.
In order to match the checks to downloaded transactions, you'll want to double-check the dates, amounts, descriptions, and check numbers to make sure that information aligns. An additional reason for only seeing the add option could be that a downloaded transaction has previously been matched to a check with the incorrect number. Once the check numbers are in order, the system will take over from there and automatically provide matches.
You being listed as an accountant versus a regular user wouldn't make a difference in this situation.
Here's an article that breaks down the process of matching bank transactions: https://community.intuit.com/articles/1501491-add-and-match-bank-feed-transactions.
This information will get you back to business and I wish you continued success. Please let me know if I can help with anything else.
