Over the last week I have tried suggestions from various sources, all to no avail. Most recently (today, 3/17) I ran the QB File Doctor again, only to be trapped in a continuous loop of File Doctor wanting to install a newer version, supposedly installing the newer version (trying both the Modify option and the Repair option), but then being presented with yet another popup stating that a newer version was available. I eventually got out of that trap by choosing uninstall, and then reinstalling the File Doctor.
How can anyone have any confidence that any software produced by Intuit comes close to doing what it is supposed to do???
Since your UsernName indicates you are an Intuit employee, I respectfully request that the following two Error Codes, which at separate times have been displayed when QB crashes, be directly passed to the developers to reference in the source code to try to determine why the "simple" task of changing the Identifier/PIN for a bank connection cannot be performed (more to the point, I believe, the numbers might help identify why the state of the account is wrong - chart of accounts says it is connected, Bank Feeds Center says it is not.
The Error Codes are 18996 39740 (the first, and only until today, when 01436 07907 appeared, after I ran Microsoft Scannow.
Regarding suggestions to "Contact Telephone Support" - that is the first thing I did after I first spent over an hour attempting to resolve the problem (with my bank's QB technical support person - who was helpful and confirmed that the account was connected at the bank). However, such was not the case with QB. I was on the phone for well over an hour, was asked administrative questions which I could barely understand (female non-native English speaker, speaking rapidly), only to eventually be told I could not receive support because I did not have a subscription.
I believe I am due support, per the desktop license agreement still in force, and I am willing to work with QB to resolve this issue. But I am not willing to bear the brunt of incompetence and/or ignorance on the part of persons purporting to offer front-line phone support. This issue has direct impact on my company finances, and perhaps more importantly, tax reporting.
Regards,
Jack
