Hello, CKH3.
I understand the importance of importing transactions in QuickBooks. I also appreciate that you're sharing what you've done to be able to import bank transactions.
With this, I'd recommend contacting the Technical Support of your bank so one of their specialists help you with this and they can check deeper into the system and find out the root cause of why the system is doing this. Here's how:
- Go to Help, then select QuickBooks Desktop Help.
- Click Contact Us.
- Select a topic, then choose how you want to reach us.
If you're ready to reconcile your bank after categorizing your transactions, check this article for a guide: Reconcile bank and credit card accounts.
You can always reply to this thread if you'd like us to address other questions in QuickBooks. I'm always here to help.
