Banking
Welcome back, hd372.
I appreciate you for sharing your experience with the spinning transaction update in QBO.
To give you an update, on the investigation about banking transactions behavior. That said, I recommend contacting our QuickBooks Support. I understand that you've already contacted us for the same reason, however, this issue requires an in-depth investigation to identify the reason why you're still experiencing the same issue.
Here's how you can reach us:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Get a callback.
- Type in your contact info.
- Select Confirm my call.
The availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Online drop-down to see the most updated support schedule: Support hours and types.
You might also need this article about categorizing downloaded transactions in QBO: Categorize and match online bank transactions in QuickBooks Online
Reach out to me with whatever questions you may have about QuickBooks. I’m more than happy here to assist you further. Have a good one.
