Hi there, dmc32021.
I'm here to ensure you're able to connect to your bank account in QuickBooks Online (QBO).
I appreciate you for alerting us and performing several troubleshooting steps to resolve the bank connection issue.
If the issue persists, I recommend contacting our Technical Support team to go over your account and double-check everything. Our phone representatives have tools that can access your account to reinvestigate the issue and can provide fixes immediately.
Here's how to reach them:
- Click the Help menu in the upper-right hand corner.
- Type in "Talk to a human", then press Enter.
- Look for I still need a human and click on it.
- Click Get help from a human or Contact Support Team.
- Select between Send a message, Schedule an appointment, or Get a callback.
To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.
In the meantime, you can manually upload your transactions in QuickBooks Online, for the detailed instructions, please visit this article: Download transactions from your bank and manually import them into QuickBooks Online.
Here are a few articles to help you make sure your accounts are accurate and matched.
You're welcome to post in the Community if you have other banking concerns. I'll be around to help you further. Have a pleasant day.
