None of this has been resolved. I'm still unable to connect. I received an email this morning saying the investigation is still underway and nothing has been resolved. I do not believe that any of this is ever going to be fixed. I highly recommend to anyone using quickbooks or considering it, to steer clear and find another software that works. Biggest headache of my life. They still bill me every month though, so still paying for something that doesn't work. They will all keep telling you the same thing, I imagine this is a script they were given to read off of since no one knows what to say or do. They will say they are sorry, that it's being worked on and there is an ongoing investigation. Have you ever seen such a huge software program go down for months and not get fixed? I have not, so I'm still not sure what I'm paying for. I've spent so much money paying someone to fix the mess that the "customer support" people have created by giving me terrible instruction on how to fix things. Aside from having to pay an accounting firm to fix this, I've had to spend so much time on entering things manually. I'm not sure how they can continue to bill for something that does not work. You're paying for a service, without the service. I'm sure I will get the same generic response to this as I have all the others since last year when this all broke. Awful, awful, awful. Never again.
