Hello, justin78.
I appreciate you checking in with us. I'd like to provide some information on online banking with Paypal.
We've identified an issue with PayPal transactions not uploading in QuickBooks Online (QBO). Our Online Banking team is currently resolving this issue with your financial institution.
While this is being investigated, I recommend reaching out to our QuickBooks Online Support so you can be added to the list of affected users. I'll show you how.
- Sign in to your QBO account and click on Help.
- Click on the Contact us link.
- Enter your concern and click on Let's talk.
- Choose either Start a chat or Get a callback.
In the meantime, you can manually download transactions from the Paypal website and import them into QuickBooks Online. For more information, you can refer to the following resources below:
You can now begin categorizing or matching bank transactions to straighten out your books once they have been downloaded. Following that, you can perform your usual bank reconciliation.
Thank you for your patience while we work for a fix. If you need further assistance while managing your bank transactions, let me know. I'll be here to provide further assistance.
