I have a recurring issue with American Express Business Platinum card account in QuickBooks Online that has been repeating for months now. The bank feed is connected, but 100% of credit card activity is NOT feeding into QuickBooks Online. Each month, we have to go through the statement and identify which charges are missing, then either manually import them or manually enter them. There is no disruption or break in feed for other accounts, just the American Express account. American Express states it is a QuickBooks issue. QuickBooks told us months ago it was a known issue and we would be updated on status. We never heard anything more on the matter. We are going to have to either obtain a resolution from QuickBooks or American Express, or completely disconnect this card account and manually import all transactions. It's a time consuming issues that is recurring over several months now.
