Hello, JCQ76.
We'd want to make sure that we get this sorted out so you can import your banking transactions.
To get this resolved, updating the QuickBooks Desktop release version is a good start when it comes to fixing program-related issues, and make sure to create a backup copy of your company file.
Also, ensure you're using a supported version of QuickBooks Desktop and Update Internet Explorer to the latest version.
Once done, rectify the .QBO file format and try to import the transactions again.
If the issue persists after trying the troubleshooting steps, I encourage reaching out to our Support Team team. This way, a representative can review the root cause of it and can investigate this further.
- Select QuickBooks Desktop Help from the Help menu.
- Click Contact Us
- Type in a short description of your concern, then Continue.
- Choose a way to connect with support.
For more details about our support availability, refer to this article: Contact Support.
Please know that you're always welcome to post any questions you have in this space. Have a great day ahead. Take care!
