David WC
Level 2

Paypal transactions not importing correctly

I have PayPal set up as a Bank Feed to my QBO account. Periodically, I transfer amounts from my Paypal account to my actual bank. When the transferred amount shows up in my PayPal feed, I record it as a Transfer between accounts, then match the deposit transaction in my Bank account feed. Easy. Until today.

I noticed that my PayPal transfers (money moving OUT of PayPal) is showing up in my QBO PayPal feed as funds RECEIVED. This is a pretty basic fail in QBO, which just started in the past few days. Nothing has changed on the PayPal side - I can see three consecutive bank transfers in the past month, all posted exactly the same way in my PayPal account. The first one came across to QBO correctly, but the next two are in the feed as "received" rather than "spent". This error needs to be fixed asap by QB engineers.

Solved