To actually talk to people at QB yo're right calling is difficult. The best way is go to your QB account, click in the help box, type call back, somehow in there it opens a box. Sometimes you're right you don't get a call back. Mostly I do. Sometimes the person can help me sometimes they don't/ The other thing is, if you have the accountant version, there is a phone number and people do answer, or again you can request a call back. It honestly wasn't until I started going through the call back but really getting the accountant version that I really got support. Good luck. I am on several facebook groups and I find they can help a lot.
