Banking
Hello crowefitness!
I understand that you need to convert your QuickBooks Online data to QuickBooks Desktop. We want the process to be as seamless as possible. Allow me to assist you with it.
First, I'd like to share this screenshot. This is how the button looks like to download the migration tool.
The most possible reason why it doesn't show this button on your end is because of a browser issue. You'll want to use an incognito window and migrate the data from there. Incognito won't save your browsing history which can result in an error. These are some of the shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
Also, you'll want to clear the cache and make sure you're using a supported and up-to-date browser cause it can fix any browser-related issues.
If the same thing happens, please reach out to our Support Team so they can investigate it:
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter "Migrate Data".
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose either Chat or Callback.
Also, I added this link if you need to help in running reports in QuickBooks Desktop: Understand reports.
I'll be here if you need more assistance with this. Take care!
