Hello there, ChristineD65.
Let me help you fix your reconciled transactions showing as uncleared in QuickBooks Online.
There may be times when transactions you already reconciled show up as unreconciled. Normally, this happens if previously reconciled transactions are modified, and the system will tag them as unreconciled, causing them to show up again for reconciliation.
Let's check the transaction status and make sure it is tagged as reconciled, follow the manual reconciliation steps below:
- Click the Gear icon.
- Tap Chart of Accounts.
- Find the account you want to review.
- From the Action column, click View register.
- Find the transaction. If the transaction is reconciled, you’ll see an “R” in the checkmark ✔ column.
- If it doesn't, click the field to change the reconcile status. A Blank status means the entry is not cleared or reconciled.
- Once done press Save.
I would also recommend consulting an accountant before making this change. They'll ensure your books are accurate and your reconciliation balances are correct.
Also, we do have a guide to help you correct your reconciled account. You can follow the steps from this article if you need help with the corrections: Fix issues for accounts you've reconciled in the past in QuickBooks Online.
If you need more help with the reconciliation process, just reply here and I'll get back to you.
