katherinejoyceO
QuickBooks Team

Banking

Thanks for adding your concern in this thread, @mwsuval. I can only think of a browser-related issue. 

 

Let's perform some basic troubleshooting to fix it. Let's start with logging into your account through a private browser to isolate web issues. Use these keyboard shortcut keys below:

 

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

If you can see the transactions, go back to your regular browser and clear its cache to refresh the program.

 

If the issue persists, I'd recommend using a supported, up-to-date browser.

 

Keep in touch if you need more help. It's always my pleasure to assist you.