I also bank with Chase so I understand exactly what you are asking @LisaS4170 I had the same issue you are having but was able to fix it.
You are both right in this thread :) It is true that you can only link EITHER the parent or the child accounts in QB.
What is very confusing on Chase is that, as a user, the "parent" account looks like the primary card holder. For example, I am the primary card holder at Chase, so when I login to Chase my card looks like the "parent" and my employees cards look like "children," but in actuality in QB you need to set up a dummy "parent" (which is NOT the primary card holders account), then make the primary card holder one "child" and every employee another "child."
To put this another way: Chase sees my account like this -
Me
- employee 1 (my child)
- employee 2 (my child)
but QB sees it like this -
Card (parent, no cardholder)
- Me (child of account)
- employee 1 (child of account)
- employee 2 (child of account)
Finally, to not mess it up, be sure you do not link that dummy "umbrella" parent in QB to the primary cardholders account from chase.. that chase feed must be linked to the child in QB for the primary account holder..
What to link in QB:
Card (parent, no cardholder) <-- do NOT link anything at all here
- Me (child of account) <-- link primary cardholders chase account (what chase views as "parent") HERE
- employee 1 (child of account) <-- link each employees chase account to its QB subaccount
- employee 2 (child of account)
This will make sure all transactions import correctly. If you're like me, you'll be left with one annoyance, which is that all the costs import under the child accounts, but your payments to the account will go to the parent (which makes sense.. most of us don't pay each additional users balance separately). This works out in the end in that the total of the account in your financial reports will be correct (if there were $10,000 in charges and $10,000 in payments, the account summary will be accurate and show $0), but the expanded view looks hideous as expenses just keep piling up under the child cards and payments keep piling up under the parent.. but oh well, at least all your transactions make it in..
