Hello Roatan!
Thanks for joining this post. Allow me to help you in fixing your banking.
It's great that you're able to link the Credit Card account again. Unusual behavior like this can be fixed by re-sorting the list of accounts. Follow these steps:
- From the Lists menu, select Chart of Accounts.
- Select the Include Inactive checkbox.
- Go to the Account menu, then select Re-sort Lists.
- Select OK. Close and reopen your company file.
If the same thing happens, let's create a duplicate account and merge them to the one. This method requires us to temporarily deactivate the banking again. Here's how:
- Go to the Chart of Accounts. Right-click the affected account, then select Edit Account.
- Select and copy the account name. Enter an asterisk (*) at the end of the account name.
- From the Bank Feeds Settings tab, select Deactivate All Online Services, then OK.
- Tap Save & Close.
Once done, create a new account in the Chart of Accounts and paste the text you copied earlier. Right-click the account with the asterisk, then select Edit Account. Remove the asterisk, then select Save & Close. Select Yes to merge the accounts.
You can now set up and reconnect it to the bank feeds again so you can download the transactions.
I added this link if you need help in reviewing and categorizing the downloaded transactions: Add and match Bank Feed transactions in QuickBooks Desktop.
Keep on posting here and I'll reply if you need more help in setting up bank and credit card accounts. Stay safe!
