Update: today, unlike previous days, the AMEX bank balance did not update. It says it was last updated 1 day ago, which means it missed the regular once-per-day synch that normally occurs. So either the problem is getting WORSE, or this is part of a fix they're putting in. Really hoping the latter.
QB team -- I understand the people responding to these messages don't have much insight into the technical root cause of the problem, and I don't want to take out my frustration on you. But these responses are almost comically infuriating. I hope you will communicate inside QB just how angry the user community is over this disruption. It is truly outrageous that such a key feature of the leading small business accounting application has been disabled for nearly 2 weeks. Imagine if the Facebook Newsfeed wasn't working...I bet they'd have that fixed in hours, not days.
Suggestion: after this is fixed, it would be a really nice gesture for QBO users who were impacted by this outage (and you should know who we are without us having to call you on the phone!) to be offered a refund of their next monthly subscription fee. Might go a long ways toward retaining your customers and at least some of their goodwill.
