Hello there, @Breesgal. I'm here to further help you fix the incorrect balance in QuickBooks Desktop (QBDT).
Let's start with running the Reconcile Discrepancy report, Audit Trail report, or Previous Reconciliation report to verify what transactions cause the discrepancy. For the instructions, you can perform the steps outlined by my colleague, Giovann_G.
Then, to fix the discrepancy, you might have to re-create or edit the transactions. You may also want to perform the following options in fixing the balance:
Undo a previous reconciliation and redo it
- First, create a backup copy of your company file.
- Next, from the Begin Reconciliation window, click Undo Last Reconciliation.
- Select Continue then, OK when prompted.
- Close and reopen the Begin Reconciliation window.
Another option is to ignore the discrepancy and let QBDT enter an offsetting adjustment. To do so, you'll have to select the Enter Adjustment button to complete the reconciliation. Once done, the program will automatically enter a Journal Entry under a special expense account named Reconciliation Discrepancies.
If in case the discrepancy is caused by a banking error that shows when you download or import the transactions, you may need to contact your bank to fix it. When calling your bank, request a representative who is knowledgeable with QuickBooks Bank Feeds and account activation.
For more information fixing the reconciliation discrepancy, please see this article: Fix beginning balance issues in QuickBooks Desktop.
Then, to further guide you with the reconciliation process, check out our Reconciliation hub.
In case you'll need helpful links and guides to assist you in doing QuickBooks tasks, you can visit our QuickBooks Help page. From here, you'll find a number of help articles and even video tutorials based on the QuickBooks feature you've searched. You can also bookmark them in your browser for easy access and use them as your future reference.
I'm always here to help if you need further assistance fixing your QuickBooks and bank balance. Don't hesitate to post your concern here. Have a good one.
