I appreciate your prompt reply, @Arrow98.
We can only check and post updates from our engineering team. Contacting them requires additional information to verify your account.
Since the Community is a public forum, we're not allowed to obtain sensitive information for the safety of your account. Thus, it'll be best to contact our support team. One of our live agents can securely pull up your account and have our engineers look into the issue you're having with bank rules.
Once everything is settled out, you can now seamlessly set up bank rules in QuickBooks Online (QBO).
Additionally, you might want to utilize this article for future guidance: Learn the reconcile workflow in QuickBooks. This contains details on how to efficiently match your accounts and troubleshoot them in case you've run into some issues.
If there's anything else I can help you with aside from bank rules, please feel free to tag me in your reply. I'll be here to back you up!
